Sundaram Auto Components conferred with TPM Excellence Award for its Mysuru plant
Sundaram Auto Components Limited (SACL), a TVS Group Company and one of India’s leading plastic auto component manufacturers, has been recognised in the category, ‘Total Productive Maintenance (TPM) Excellence Award’- presented by Japan Institute of Plant Maintenance (JIPM) for its Mysuru plant. With this award, SACL joins the elite list of other 24 companies globally and six within India to be conferred this award.
JIPM’s TPM award is globally coveted and is a testimony to SACL’s commitment to improving the quality of its products and production efficiency by preventing equipment breakdowns, enhancing the quality of the equipment, and standardising the equipment at its Mysuru plant. With the TVS Group being a torchbearer of TQM and TPM implementation in India, it was only natural for its group company SACL to follow suit.
The journey started at its Mysuru plant in Aug 2016 with the aim to improve customersatisfaction through on-time delivery with the best quality levels at minimum cost. As a result, the plant’s overall equipment efficiency improved by 20% between 2016 and 2021, 50% reduction in lead time to service the customers, reducing line defects by 33%. All of this resulted in a considerable reduction in manufacturing costs, which allowed the company to sustain itself in an everincreasing competitive market. This exercise massively improved the morale of the people working in the plant.
Reflecting on the significance of the award, Mr. Rajesh Oommen, President- SACL, said, “We are delighted to get this honour from JIPM, which isthe highest standard of TPM awards at the global level. The team has worked diligently to implement, imbibe, and standardise the overall framework of TPM, which has resulted in higher productivity by minimising losses. I am sure this recognition will further inspire the team to achieve higher performance.”
Conducted in two stages, a team of experts from JIPM carries out the assessment for the TPM award. The assessment aims to evaluate the factory’s policies, practices, and performances around the eight pillars of the TPM technique.
TCS Extends its Lead in Customer Satisfaction in Survey of European Businesses
TCS), has been ranked number one for customer satisfaction across Europe, in an independent survey of CxOs from top IT spending organizations by Whitelane Research.
Whitelane Research’s 2021/ 2022 IT Sourcing Study is based on responses from 1,800 CIOs and senior decision makers across 12 European countries. The research investigated over 4,000 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.
TCS has achieved the top position in customer satisfaction for the ninth consecutive year, with an overall satisfaction score of 84 percent compared to the industry average of 75 percent. Moreover, TCS has expanded its lead over its closest competitor, scoring 4 percentage points higher versus 1 percentage point in the prior year’s survey.
TCS demonstrated strong results across multiple dimensions:
• By KPI: Topped the ranking in cloud capability and service delivery quality; among the top 3 in
innovation, business understanding, account management, and contractual flexibility.
• By IT domain: #1 in all IT domains – application development, maintenance, and testing; data center,
managed infrastructure, and hosting; and end-user services.
• By Annual Contract Value: #1 in customer satisfaction in both small and large contracts (annual value
<€5 million and >€5 million respectively).
• By Industry: #1 in financial services, energy and utilities, and transportation and logistics.
"It is very gratifying that customers across Europe have ranked TCS first in customer satisfaction for the ninth consecutive year. In extending our lead, we have once again proven ourselves as the purpose-driven, resilient and adaptable partner our customers trust in their wider growth and transformation journeys,” said Sapthagiri Chapalapalli, Head, TCS Europe. “We are very thankful to our customers for their trust in us, which in turn motivates us to intensify our commitment through innovation, transformation and execution. As we welcome the dawn of sustainable enterprise, we will continue to expand our diverse array of talent, in order to further exceed their expectations, and create purpose-led growth for organizations across Europe, alongside the communities they operate in.”
“The Corona pandemic has put the world and the global aviation industry in a deep crisis,” said Charlotte Svensson, Executive Vice President & CIO, SAS. “Airlines were among the first businesses to shut down and will probably be among the last to be back to normal. During this crisis, TCS has shown to be a true strategic partner to SAS, supporting us to increase our speed in development and our resilience in operations by taking on an even bigger commitment in our delivery.”
“We began our transformation journey with TCS in 2018. Since then, we have developed a trusted relationship Page 2 of 3 with a partner who understands our business, delivers reliable solutions, promptly addresses challenges, and is committed to achieving results,” said Brian Kudeba, Vice President, IT Strategy & Transformation, Ipsen.
Hansjoerg Magalhaes, Global Product Manager, ERP Commercial & Supply, Takeda, said, “TCS and Takeda have been partners for 5 years and supporting Takeda’s ERP digital transformation initiatives for almost 3 years. We are enjoying a true end to end partnership with TCS and during particularly challenging times TCS has proven a reliable partner. I am not surprised that TCS has been ranked #1 in the Whitelane Customer Satisfaction Survey for the 9th time running and I would like to congratulate TCS on this achievement.”
“This is the ninth consecutive year that Tata Consultancy Services has been ranked the top position based on responses from business leaders operating in multiple European markets,” said Jef Loos, Head of Sourcing, Whitelane Research. “In every project that TCS is involved in, their dedicated teams demonstrate an unrivalled focus on innovation and customer satisfaction, and this has helped the company become the most trusted IT services provider in Europe. To maintain such a high customer satisfaction score – especially during another year of challenges related to working in a pandemic – is a great accomplishment, and one that deserves celebration.”
Present in Europe since 1975, TCS helps leading European customers drive their growth and transformation initiatives. It currently provides technology solutions and products to more than 350 clients across the region. TCS employs about 15,500 associates across 21 European countries and intends to invest in hiring more local employees across Europe. The company is committed to being a sustainable, purpose-driven business that is rooted in the community. Last year, TCS launched Pace Port™ Amsterdam, a co-innovation and advanced research center designed to help customers successfully navigate their growth and transformation journeys.
TCS was recently recognized as the number one Top Employer in Europe by the Top Employers Institute and it has risen to become the second most valuable IT services brand worldwide, according to Brand Finance, the world’s leading brand valuation firm. The company is fully committed to investing in its people and providing more equitable job opportunities to make a positive long-term impact. By continuing to focus investment on innovation and empowering its staff, TCS is building a truly sustainable workforce for the future and helping customers achieve their most ambitious digital transformation objectives.
In addition to publishing its annual Europe-wide report, Whitelane Research also publishes individual country-specific reports throughout the year and hosts events across Europe.
TCS Named a Large Player in Now Tech Report for Asia Pacific IoT Consultancies
: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been named in the Large Player market presence segment in the Forrester Now Tech: Internet of Things (IoT) Consultancies in APAC, Q1 2022
The report provides an overview of 17 IoT service providers in Asia Pacific. According to the report, “Working with IoT consultancies shortens your time-to-value and helps you realize a future-fit technology strategy to make your organization more resilient, adaptive, and creative.”
The report said that TCS’ most significant geographic presence in Asia Pacific by revenue is across Japan (60%), South Asia and India (25%), ANZ (10%), and Southeast Asia (5%) and its vertical market focus is in Manufacturing, Consumer Packaged Goods and, Transportation and Logistics.
“TCS’ unique consulting-led approach, investments in domain-specific IoT solutions, and experienced talent pool, make it a preferred partner to enterprises looking to drive IoT-led innovation, enhance customer experience and accelerate their growth and transformation journeys,” said Regu Ayyaswamy, Global Head, Internet of Things & Digital Engineering, TCS.
TCS offers a comprehensive portfolio of IoT services spanning strategy and consulting services, implementation, technical and business integration services, and post deployment managed services. These services help organizations create new, boundaryless and pervasive business models, seamless customer experiences, optimized and responsive value chains, as well as enhance safety and security at the workplace
Leveraging its Bringing Life to Things™ IoT business framework and its deep domain knowledge across industry verticals, TCS has built a rich set of industry-specific IoT solutions with predictive and self-aware systems that use artificial intelligence (AI) and machine learning to sense and intelligently respond to changes in the physical environment.
These include:
• TCS IP2™: Combines IoT with AI and digital twin technologies to support critical assets, enhance
reliability, improve flexibility, cut emissions, enable a better digital experience for workers, and help
thermal power plant operators improve plant cycle efficiency by one to two percent.
• TCS Clever Energy™: An award-winning enterprise-level energy and emissions management system,
powered by IoT, AI, machine learning and cloud, that helps commercial and industrial organizations
drive energy and cost efficiency, decrease carbon emissions, and become more sustainable.
• TCS DigiFleet™: Award winning suite of solutions focused on providing real-time actionable insights
for assets on the move, and helping organization reimagine supply chains. Powered by an IoT and AIML engine, the suite provides contextual and situational insights on fleet and supply chain operations
by analyzing real-time data from the heterogeneous ecosystem. The suite offers modular, industryspecific features on software as a service model to accelerate digitalization of fleet and supply chains
through two pre-built modules:
• dPulse: Increases fleet reliability and utilization, helping reduce fuel and maintenance costs and driving sustainability strategies.
• dMove: Predicts supply chain disruptions in a multi-modal, multi-carrier network. It provides insights and unified visibility on route optimization, parcel condition and ETA prediction.
TCS uses these solutions to help customers in APAC solve their toughest problems, adopt new business models like servitization and gain agility from improved operational awareness.
HCL Technologies Appoints Masayuki Nakayama as Country Head for Japan
HCL Technologies (HCL), a leading global technology company, has appointed Masayuki Nakayama as country head of HCL Technologies in Japan. He will be responsible for driving growth in the Japanese market and for supporting clients with their business transformation
With more than 30 years of experience in the IT industry, Nakayama brings a powerful combination of skills and experience to the table. He comes with an impressive track record of driving IT and business transformation for many large corporations. He previously held the roles of Vice President at IBM Japan and Senior Vice President at Tata Consultancy Services Japan. He also led business transformation in his role as Managing Executive Officer and Group Chief Information Officer at Japan Post Holdings
“HCL Technologies has been present in the Japan market for more than 20 years, and I would like to take this opportunity to express my sincere gratitude to all our customers and partners who have supported us in our growth over the years,” Nakayama said. “We are committed to further evolving HCL’s capabilities in line with our customers’ digital transformation goals. Companies in Japan are working on digital transformation initiatives and require securing talented IT resources while incorporating cutting-edge technologies. I believe HCL Technologies is the best partner for Japanese enterprises, as it has been supporting the digitalization of many of the world’s leading global companies.”
"As a major contributor to the world’s IT industry, Japan is an important strategic high growth market for HCL Technologies,” said Swapan Johri, President, Growth Markets, HCL Technologies. “We are delighted to have Nakayama as our leader to strengthen relationships with Japanese customers and drive our business growth. With a strong track record, I am confident he will make a significant impact to the digital transformation needs of our Japanese customers."